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At Dlixanarquibl, we want you to be completely satisfied with your emotional intelligence training experience. This policy outlines our cancellation, return, and refund procedures for our programs, workshops, and group discussion sessions.
Our services are supplied in New Zealand and your rights may be affected by the Consumer Guarantees Act 1993 (CGA). Where the CGA applies, you have statutory guarantees (for example, that services will be carried out with reasonable care and skill). Nothing in this policy is intended to exclude or limit your rights under the CGA where such exclusion or limitation is not permitted by New Zealand law. Where you are a "consumer" under the CGA, our policy operates in addition to your CGA rights.
This policy is governed by the laws of New Zealand. It does not exclude or limit any rights or remedies you may have under the Consumer Guarantees Act 1993 or other applicable New Zealand legislation. Where there is a conflict between this policy and mandatory law, the law prevails.
Refund eligibility depends on when you cancel relative to the program start date:
For multi-week programs, a first-session trial may allow a full refund minus the cost of the first session if you withdraw after attending it (see Order and Program Cancellation Policy below).
To be eligible for a refund you must:
Refunds are not available for no-shows, for individual sessions missed within a multi-week program, or for digital materials once access has been granted (see Non-returnable Items).
Our offerings are services (programs, workshops, and group sessions). There is no physical return or return shipping. Cancellation and refund terms in this policy apply. If we supply any physical goods in the future, return delivery costs will be stated at the time of supply; where goods are faulty or do not comply with the Consumer Guarantees Act, we will cover the cost of return where required by law.
If you cancel your enrollment in an emotional intelligence training program more than 14 days before the program start date, you will receive a full refund of any fees paid.
If you cancel between 7 and 14 days before the program start date, you will receive a refund of 50 percent of the program fee to account for administrative costs and reserved space.
Cancellations made less than 7 days before the program start date are not eligible for refunds, as we have committed resources and limited other participants from enrolling in your place.
We understand that group dynamics and training approaches may not suit everyone. If after attending the first session of a multi-week program you feel it is not the right fit, you may withdraw and receive a full refund minus the cost of the first session you attended.
Occasionally, we may need to cancel or reschedule a program due to insufficient enrollment, facilitator availability, or unforeseen circumstances. In such cases, enrolled participants will receive one of the following options:
If you need to miss an individual session within a multi-week program, no refund will be provided for that single session. However, we encourage you to connect with the facilitator or other participants to catch up on missed content when possible.
We understand that unexpected life events can occur. If you experience serious illness, family emergency, or other extenuating circumstances that prevent program participation, please contact us directly. We will work with you on a case-by-case basis to find a fair solution, which may include program credit, transfer to a future session, or partial refund depending on the situation.
The following are not eligible for return or refund:
Approved refunds will be processed within 10 business days and returned using the original payment method. It may take additional time for your financial institution to process the refund. We will notify you when the refund has been initiated.
To cancel your enrollment or request a refund, contact us as soon as possible using the details in Contact Information below. Please include your full name, the program name, enrollment date, and reason for cancellation. We will respond within 2 business days to confirm receipt and process your request.
If you do not attend a program without prior cancellation notice, no refund will be provided. We encourage open communication if circumstances prevent your participation.
Digital materials provided as part of your emotional intelligence training program are for your personal use only and are not eligible for return or refund after access has been granted.
For questions about this policy, to request a cancellation or refund, or to discuss your situation, please contact us:
Dlixanarquibl
Pencarrow Road, Tamahere 3283, New Zealand
Phone: +6421963793
Email: reachask-@dlixanarquibl.world
Dlixanarquibl